Got a question?
Can’t find the answer you’re looking for? Visit our FAQs section below or send us a message!
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How soon will you ship my order?
All orders are fulfilled and shipped out within 24 hrs of receiving your order (excluding weekends and holidays) For more info visit our Shipping Policy
Do you guarantee my products purchased?
Yes! We want you to LOVE TheLashChick Products as much as we love them! If you are not satisfied or have any concerns, please Contact US so we can help make your experience the BEST!
Do you offer a return policy?
Yes. If you are not happy with your products purchased, please contact us and let us know you would like an exchange or to return the item(s). Please, visit our return Return Policy for more information.
I entered the wrong shipping address, are you able to change the shipping address once my order is shipped?
Unfortunately, shipping destination cannot be updated once the order is shipped. If the order is shipped to the wrong address, the customer is liable for having the order reshipped to the correct address. Please, visit our Shipping Policy for more info.
If my order ends up missing during shipping, will you resend me my products at no charge?
We highly recommend when completing checkout, you purchase the insurance coverage. If your order ends up missing during shipping, we are not liable for the carrier losing your products and will not reship those items at our cost. Please, visit Shipping Policy more info,
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