USA Shipping
USPS Standard Priority Shipping: 3-5 Business Days
USPS Priority Mail Express: 2 Business Days (orders must be placed before 7PM PST M-F to be shipped the next business day)
FEDEX 2 DAY Shipping: 2 Business Days (order must be received before 8:00AM PST in order to be shipped the same day)
FEDEX has a cutoff time of 10am for shipment of orders to be shipped the same day.
If you are needing your order express shipped next day, please, place this order the BEFORE 7PM the night before to go out the next morning to FEDEX.
INTERNATIONAL SHIPPING
USPS Priority International Canada Shipping: 15-20 days to arrive
USPS Express International Canada Shipping:5-10 days to arrive
FEDEX International Canada Shipping: 2-5 days
DHL International Shipping: 2-5 days
YAKIT SHIPPING Priority and Expressare available as our choice shipping option at checkout for International Customers as it includes duties and customs in the shipping cost. We recommend using YAKIT for your International shipping rates.
INTERNATIONAL CUSTOMS & LOST ORDERS:
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser
If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. In order to receive a refund for product, product must be undamaged and in original packaging
TheLashChick is not responsible for lost shipments. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
TRACK YOUR ORDER
TheLashChick is not responsible for lost or stolen packages, so please track your package and make sure you are available to receive your order. Once you have received your shipping confirmation, please, refer to USPS or FEDEX for current information on where your order is. If you placed your order with FEDEX, you can track the order in real time.
PRODUCT AVAILABILITY
In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item or the item will be sent at a later date per your request.
RETURN POLICY
Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please, notify us Immediately. Returns are accepted within 30 Days of delivery for US orders and 60 days for International orders to receive a refund or exchange. TheLashChick is not responsible for the cost of return shipping. Customers are urged to hold onto proof of Postage, TheLashChick is also not responsible for returns lost by carrier. Sale items are final and cannot be refunded or exchanged..
Refunds (If Applicable)
If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 30 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. TheLashChick is not responsible for covering these shipping costs. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thelashchickpro.com
Shipping
To return your product, you should mail your product to: 645 N Jessica Brooke Cr, Ste D Wasilla AK 99654
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we will not replace or refund for a non-received returned item due to being lost in shipping.
